Next Generation ITSM

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Across
  1. 1. delivery of different services through the Internet, including data storage, servers, databases, networking, and software
  2. 4. used for new research and development, proof of concept developments
  3. 6. Union of people, process, and technology to continually provide value to customers
  4. 7. price paid will be for the amount of quantity of such resources consumed or purchased
  5. 9. provides comprehensive answers to common questions
Down
  1. 2. resources are deployed in-house and within an enterprise's IT infrastructure
  2. 3. used when the scope of work is clearly defined
  3. 5. Iterative Development
  4. 8. Lightweight process framework for agile development