NFS Crossword Puzzle

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Across
  1. 2. Abbreviation for our department.
  2. 6. Tool available in Agent OS that allows a user to access the voice portal available to SpectrumBusiness.net users.
  3. 7. OS Provisioning/activation.
  4. 9. Password manager agents can download from the Software Center.
  5. 11. NFS Library, application find the necessary documentation for NFS education and self-help.
Down
  1. 1. Internal resource for all Charter Communications employees for open enrollment, Career Connect, Charter Time and/or Policy Center.
  2. 3. DOCSIS Tool for viewing various information about a device.
  3. 4. Access SOA, and ESR domains, as well as verify telephone port in readiness and ownership.
  4. 5. Tool used to find techs phone number
  5. 7. System used to AUX throughout the day.
  6. 8. Tool used to submit vacation, vacation, PTO.
  7. 10. Process Charter uses for escalating certain customer requests like scheduling and also for customer follow-up.