NGWL 2

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Across
  1. 5. What we create to manage the order in Maxim.
  2. 7. A service enabling a customer to use another provider for STD calls.
  3. 9. NGWL ____________ is completed by Product Connect.
  4. 11. Abbreviation used for Failed Auto Activation.
  5. 12. Other than Faults what kind of Change of Technology does NGWL manage.
  6. 14. Term used to describe customers whom live outside urban areas.
  7. 16. Term used in the NGWL Tracker after NGWL has been offered to the customer.
  8. 17. This must be consulted prior to any PIK Solution.
  9. 18. Who is your NGWL TL?
  10. 20. Another name for TPNI.
  11. 22. System used by all of Telstra to manage Faults.
  12. 23. Team who handles NGWL Faults.
Down
  1. 1. System used by NGWL Team and IS to co-ordinate Fault Assurance Escalations.
  2. 2. Type of antennae used in NGWL PIK Installations.
  3. 3. Some Telstra products are ______ with NGWL.
  4. 4. Another name for the SIK Solution.
  5. 6. Type of order created if customer accepts NGWL and is on an interim service.
  6. 8. One type of Fault Assurance Escalations.
  7. 10. Another name for the PIK Solution.
  8. 11. What is the term when a tech cannot complete NGWL installation.
  9. 13. The type of solution that NGWL is.
  10. 15. System used to cancel Exchange Appointments.
  11. 19. What must be recorded for legal purposes.
  12. 21. Another name for the COMPLEX solution.