No Water Scenario

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Across
  1. 1. Agent always have to check caller _______.
  2. 3. Probing of No Water.
  3. 8. There is a pipe burst at Bandar Country Home,this scenario under _____ water disruption.
  4. 9. C2.5 Update ________ within system accurately.
  5. 10. If CSE didn't probe customer to check on stopcork, he/she will be penalized under which element?
Down
  1. 2. Place to check for disruption.
  2. 4. The area affected under unscheduled water disruption, do CSE have to make a report under Inquiry or Case?
  3. 5. Required to check account status.
  4. 6. Scenario: No Water ______.
  5. 7. For the No Water Scenario, CSE have to verify?