Nobody expects more from us than we do

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Across
  1. 1. A private label brand
  2. 3. Most used button on the keyboard
  3. 7. Document used for customer return material
  4. 8. “____ is always right!”
  5. 10. Aka customer delivery address
  6. 11. Begins each August 1st
  7. 13. Jumpword for Bid/Order/Direct
  8. 15. Tracks status of a salesman orders
  9. 20. Refund process
  10. 22. Used to place an order on hold
  11. 24. Customer’s bill
  12. 25. Contact for tech. issue
  13. 29. FEI’s primary software
  14. 30. Grouping of related product typically by vendor
  15. 31. Type of order delivered from supplier to customer
Down
  1. 1. Semi-annual warehouse event
  2. 2. A private label brand usually sold in showrooms
  3. 4. Credit memo for cash customer
  4. 5. Contact for a DC order
  5. 6. Abbr for commands found at the bottom of Trilogie screens
  6. 9. Jumpword used to calculate freight
  7. 12. Abbr. for computer to computer exchanges
  8. 14. Account linked to main customer account
  9. 16. Date that customer needs product
  10. 17. Manages email and contacts
  11. 18. Electronic signature device
  12. 19. Used for delivery ETA
  13. 21. Jumpword for accounts receivable
  14. 23. System used for credit applications
  15. 26. Ferguson Website
  16. 27. Abbr. for our online learning center
  17. 28. Abbr. for the daily operational review