November Challenge

2. Email address we provide for solicitors to send the form C
3. A letter which is provided upon request to use in the interim while a customers discharge is being registered
6. This product was added in Feb 2021 for Excalibur customers
9. A payment change CSRs can process over the phone
10. Name of the default insurance company which underwent a rebrand in 2021 (new name)
11. Department which handles refinance and renewal inquiries
14. this is the penalty applicable when there is less than 90 days to maturity
16. The amount of money that customers agreed to pay back on the loan
19. This statement shows the future breakdown of P&I
20. This mortgage product has a constant interest rate the duration of the term
21. These are the mortgages we service in Customer Service

1. One of the topics of the How to videos available for customers that helps them understand mortgage terms
4. This is the benchmark rate, which ARM are anchored to
5. Name of the online tool we have available for customers to keep up to date on their mortgage details, and submit requests
7. This is the date that determines the end of the current term
8. This process occurs once a mortgage is at its maturity date
12. This is one option we offer to customers to help pay down the mortgage faster. Hint: 15% maximum/ann year
13. This is charged when a customer breaks the mortgage early
15. Privilege option can be processed by CSRs while on the phone with the customer
17. One feature of an Adjustable rate mortgage that is offered to customers at no charge
18. This statement is a snapshot of the customers mortgage today