November Knowledge Check

3. This is where you will view the most up to date metrics for yourself and the team in the future
5. The slow period before January is the perfect time to work on this training
8. The statement of ___ is the non-profit version of the Profit & Loss
10. calculated by taking promotors minus detractors, and dividing by total survey responses
11. IEP Schedules are currently open through this month
12. your first point of contact when you have a question
13. You can thank this expert for an amazing job presenting on building rapport and soft skills
15. This resource has the most up to date announcements for QBLEA along with some competitive knowledge checks!

1. 100 Calls and 100 tNPS! Wow! This expert is rockin' it
2. when reconciling parent/child cc accounts, the child accounts should reconcile to ____
4. The amount that is owed to you, or the amount owed to a vendor will appear on which financial report?
6. If the customer is using AR or AP, reports must be run in this setting
7. This is the QBLEA goal for tNPS for FY25
9. Newest EA25 Lead!
14. There are 6 departmental goals that should be entered in this system. Also where we complete our monthly check-ins