NPS Pulse Series

2. This type of NPS is to measure brand sentiment, overall experience & advocacy which is called ___ NPS.
9. Dissatisfied customers which are rated 0 to 6 are called ____.
10. Touchpoint NPS or called tNPS is to measure customer experience for a particular ____ on each TM Care Crew engagement with customers.
11. In NPS scoring, a scale from 7 to 8 is called ____.
14. Three types of NPS in TM. Relationship NPS, ___ NPS and Touchpoint NPS.
15. In Episode NPS, there will be 5 step customer moments which are Discover, Join, __ , Engage, Pay and Stay

1. If a customers satisfied with our service are called ___.
3. In i-Use episode, a ___ customers which are never interacted with TM will receive an SMS to measure the eNPS for i-Use episode.
4. To measure net promoter score, you need to ____ percentage of detractors from the percentage of promoters.
5. It is an information about reactions to a product or a person’s performance of a task which is used as a basis for improvement. What is it?
6. It is ___ in TM responsible for ensuring customer experience excellence
7. On a company that have more promoters and fewer detractors is going ____ more than other competitors.
8. _____ of a company will be based on customer’s feedback.
12. An Installation process at customer’s premise falls into __ as part of customer’s journey.
13. To learn customer relationships better, company use ___ to tell employees what really mattered.