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Across
  1. 5. zone A situation where you feel safe and at ease "She stepped out of her comfort zone by speaking at the conference."
  2. 7. The ability to control your emotions and reactions "Through self-regulation, she stayed calm during the crisis."
  3. 8. Understanding your own emotions and behaviors "Self-awareness is the first step to emotional intelligence."
  4. 10. solver Someone good at finding solutions "They hired her because she’s an excellent problem solver."
Down
  1. 1. outlook An optimistic way of thinking about life or situations "Despite the setback, he maintained a positive outlook."
  2. 2. Meaning Example
  3. 3. resolution Finding a peaceful solution to a disagreement "He is trained in conflict resolution and helped end the argument."
  4. 4. The ability to understand and share someone else’s feelings "Empathy is key when managing a team."
  5. 5. criticism Helpful advice to improve, not just negative feedback "I appreciate constructive criticism because it helps me grow."
  6. 6. skills Abilities that help you interact well with others "Good social skills are vital in customer service jobs."
  7. 9. code A set of personal beliefs about what is right and wrong "He refused the bribe because it went against his moral code."