NWNC Managed Services

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Across
  1. 4. the Exeter NOC
  2. 5. the bane of a CEM
  3. 7. major SLA component
  4. 8. Queen of the NOC
  5. 12. teamwork
  6. 14. like most of us post Covid
  7. 15. together
  8. 18. necessary for a great relationship
  9. 22. our fearless leader
  10. 25. effective and efficient
  11. 26. MS motto (2 words)
  12. 27. Cisco king
  13. 29. in a world where you can be anything,be knowledge-base super helpful information (2words)
  14. 31. something to strive for
  15. 33. joined in
  16. 35. takes ownership
  17. 36. the service we provide
  18. 38. so what do you think?
Down
  1. 1. makes the dream work
  2. 2. successful MIM result
  3. 3. first lady of managed services
  4. 6. ugly Covid test result
  5. 9. Former Nortel leader
  6. 10. valuable quality
  7. 11. 15 minute call
  8. 13. could be personal or financial
  9. 16. what great leadership should be
  10. 17. a well oiled machine
  11. 19. NWN and Carousel
  12. 20. last word in Telecom
  13. 21. empathy
  14. 23. KnowBeFour
  15. 24. service only one
  16. 28. Apps expert
  17. 30. dialog. chat. Text.
  18. 32. Service Desk Commander
  19. 34. our back office counterparts
  20. 37. top of the Legacy Carousel gang