NYCSC customer service appreciation week puzzle 1

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Across
  1. 2. CHARGES APPLIED WHEN TRAVELLING ON CERTAIN ROADS
  2. 5. PRIMARY CUSTOMER ON AN ACCOUNT
  3. 6. LETTER SENT OUT TO NOTIFY CUSTOMERS ABOUT PENDING ACTIONS-ESPECIALLY REGARDING COLLECTIONS OR VIOLATIONS
  4. 8. PEOPLE REGISTER THEIR CARS AND WHO SUSPENDS PLATES ON OUR BEHALF.
  5. 10. NAME OF THE EZPASS DEVICE
  6. 11. WHAT NON ACCOUNT HOLDERS GET IN THE MAIL
Down
  1. 1. TBM STATUS AFTER 120 DAYS OF NONPAYMENT9) AGENCY THAT THAT HANDLES TOLLS MORE THAN 170 DAYS OLD
  2. 3. STATUS APPLIED TO PLATES WITH HIGH AMOUNTS OF OUTANDING TOLLS
  3. 4. SOMETHING YOU CAN DO ON EVERY LEVEL OF SECURITY MATRIX
  4. 7. AGENCY THAT THAT HANDLES TOLLS MORE THAN 170 DAYS OLD
  5. 9. TBM STATUS AFTER 60 DAYS OF NONPAYMENT