Across
- 3. should be a business's top prior Customers: The people who buy goods and services
- 6. Advantage Complaint: A customer's expression of dissatisfaction
- 7. Correct; error-free
- 9. service mindset: The belief that providing customers with excellent
Down
- 1. Courteous; respectful
- 2. Any paid form of nonpersonal presentation of ideas, goods, or
- 4. Able to accomplish a task using a minimum amount of time and effort
- 5. Something required or essential that is lacking
- 8. satisfaction: A measure of how well a business has met its customers'