OB Test 4 REVIEW -- Chapter 13, 14 key concepts Part 1 of 4

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Across
  1. 2. Work specialization, when overutilized, results in employee b_________, stress and absenteeism.
  2. 3. The more s__________, dynamic and complex the environment, the more organic an organizational structure should be.
  3. 5. Waiting to see if another company has proven the viability of a product or service before investing in the process is pat of an i_________ strategy.
  4. 6. Organizational structure can have a significant bearing on employee a__________ and behaviours.
  5. 7. Larger organizations are developing structures with fewer layers of h__________ and open boundaris.
  6. 9. O__________ structures do not rely on managerial hierarchy to facilitate co-ordination.
  7. 13. Research indicates there is no evidence to support a relationship between span of control and employee p__________.
  8. 15. S__________ of control refers to the number of employees a manager can efficiently and effectively direct.
  9. 17. A structure characterized by extensive departmentalization, high formalization, limited information network and centralization is m__________.
  10. 18. The concept of "red tape" or layers of authorization describes a b__________ organization.
  11. 19. In a m__________ structure, one employee might have to report to two bosses.
  12. 20. D__________ organizations tend to allow low-level personnel to make discretionary decisions.
Down
  1. 1. The grouping of jobs by common tasks is called d__________.
  2. 3. One major strength of the s___________ structure is that it is easy to maintain in any size of organization.
  3. 4. A company trying to capitalize on its vision to be a socially-conscious enterprise would benefit from the c__________ structure.
  4. 8. Increase in the number of rules and regulations results in i_________ formalization.
  5. 10. Widening the span of control can make the organization f__________ and less bureauratic.
  6. 11. Companies like Starbucks focus on lean management techniques to r__________ bureaucracy and speed customer service.
  7. 12. The g__________ the formalization, the less discretion employees have over how their work is accomplished.
  8. 14. N__________ activities in an organization are often customized and require frequent revision and updating of technology.
  9. 16. Outsourcing major business functions is part of moving an organization towards a v__________ structure.