Across
- 2. Good change management processes are central to building strong, r__________ cultures.
- 4. "Organizational Culture" refers to a system of s__________ meaning held by members of an organization -- that system of shared meaning distinguishes their organization from others.
- 7. To create a strong organizational culture, organizations must continuously b__________ investment in people and investment in process with their physical environments and use of technology.
- 9. Organizational culture begins with its f__________.
- 11. Strong organizational cultures are more important in d__________ organizations.
- 14. The tools or structures that support an organization's practices must be s__________ over a long period of time, without damage by the organization's internal processes.
- 18. I__________ -- the process of repeating an idea or belief to someone until they accept it without criticism or question, to socialize employees to the founders' way of thinking and feeling, through stories, rituals, material symbols, and language -- is the second step of building an organizational culture.
- 20. Managers who set unrealistic or unclear e__________, blame individuals for team failures, or display a poor attitude, have significant negative impact on employee morale and performance overall.
- 21. The process of socialization in an organization includes a m__________ stage, in which an employee adjusts to the values and norms of the job, work group, and organization.
Down
- 1. Innovation and risk-taking are considered to be p__________ characteristics of Organizational Culture.
- 3. Strong organizational cultures can greatly i__________ employee behaviour.
- 4. The purposes of organizational culture include defining boundaries, conveying a sense of identity, and facilitating commitment to something larger than self-interest, enhancing stability by providing s___________ of behaviour to help guide and shape the attitudes and behaviours of employees.
- 5. "Business i_________" refers to "the process of introducing new ideas, methods, products, or services that result in significant improvements or advancements within an organization" (IMD).
- 6. When assessing and d__________ an organizational culture, the first step is to check in on the core values, the second step is to look at hiring practices, the third step is to examine employee programs, and the last step is to listen to the employees.
- 8. Organizational cultures are not e__________ neutral.
- 10. In the seven primary characteristics of Organizational Culture, "o__________ orientation" refers to the degree to which management focuses on results or outcomes than on technique and process.
- 12. Organizational cultures are sources of innovation if they encourage e___________, reward both successes and failures, and celebrate mistakes.
- 13. "I__________ innovation" refers to making small, incremental improvements to existing products, services, or processes, which enhances value creation and positive impacts.
- 15. In a strong Organizational Culture, most employees will have the same o__________ about the organization's mission and values, and the core values of the organization will be intensely held and widely shared.
- 16. In a strong organizational culture, the most engaged employees are those who feel e__________ to take action when a problem or opportunity arises.
- 17. Appreciative Inquiry emphasizes a positive, s__________-oriented approach to defining the process of change by starting with what is working well in an organization.
- 19. A d___________ structural design involves grouping employees into departments based on similarities with their skill sets, tasks, and accountabilities. Examples: IT department, Accounting department.