OB Test 4 REVIEW -- Chapters 13 & 14 key concepts Part 2 of 4

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Across
  1. 4. Individuals within an organization who c__________ sizable resources tend to be content with the status quo.
  2. 8. The effect of organizational s__________ on employee behaviour is related to individual differences.
  3. 9. Implementation of supportive efforts to overcome resistance to change is t_____-consuming and offers no assurance of success.
  4. 12. Cultural diversity and aging populations are examples of f__________ for organizational change.
  5. 14. T__________ use in organizations has much influence on the organizational structure.
  6. 15. In order to institute real change, one has to overcome individual r__________ and group conformity among his staff. This is known as unfreezing.
  7. 18. The recent t__________ on the financial markets around the world can be considered a force of change for organizations.
  8. 19. Companies are creating social n__________ departments in their structure to respond to environmental influences.
  9. 20. Kotter's eight-step plan for implementing change began as a list of common f__________ of mangers who were unsuccessful at implementing change.
  10. 21. Because an organization and the environment in which it operates are c__________, sometimes employees see a situation in a different way than managers.
Down
  1. 1. An organization's e__________ consists not only of its physical location and weather and geographical factors, but also the socio-economic and political factors impacting it internally and externally.
  2. 2. Structural inertia happens when organizational processes, rules and formalized regulations h__________ change efforts.
  3. 3. If an individual believes their i__________ will be affected negatively by a particular proposed change, resistance will increase.
  4. 5. Resistance to change is easiest to manage when it's o__________ and immediate.
  5. 6. The best approach to overcome employees' resistance is to s__________ their change efforts.
  6. 7. The t__________ of firing someone is not an example of reducing resistance through communication.
  7. 10. Structural i__________ is a major source of organizational resistance to change.
  8. 11. Managers who have spent a long time with an organization and achieved a s__________ position in the hierarchy are not typically the main source of demand for change.
  9. 13. Using education and communication to r__________ resistance to change is based on the assumption that the source of resistance lies in misinformation or inadequate communication.
  10. 16. The s__________ process is becoming important in matching candidates with the right organizational structures.
  11. 17. Change agents act as c__________ and assume the responsibility for managing change activities.