Across
- 2. The main action in this text type
- 6. Used to understand customer needs
- 8. Common positive response to service offers
- 10. How service interactions usually end
- 11. Required manner when offering service
- 13. Main verb in service interactions
- 14. Shows concern for others' needs
- 15. Shows good attitude in service
Down
- 1. How service interactions usually start
- 3. Friendly gesture in face-to-face service
- 4. Modal verb for asking ability to help
- 5. Polite word used in service offers
- 7. Modal verb for polite service offers
- 9. What service provides to people
- 12. Common response to good service