Across
- 5. Literacy – Skill involving use of computers and digital tools.
- 7. – Changing appointment times on behalf of an executive
- 8. – Listing of telephone numbers used for communication.
- 10. – Readiness to take initiative and perform tasks.
- 11. – Being on time for work and assignments.
- 12. – Ability to keep sensitive information private.
- 18. – Air quality factor affecting comfort and health.
- 19. – Tool used to schedule appointments.
- 20. – A basic skill of reading and writing required by office personnel.
- 23. – People whose relationship with workers aids office efficiency.
- 24. – Factor relating to the price of equipment or resources.
- 27. Consciousness – Awareness of health and safety practices.
- 28. File – Reminder system used to organise documents by dates.
- 30. Spirit – Positive attitude toward working cooperatively.
- 32. – Analytical skill used to address office issues.
- 33. – Equipment used to manage telephone calls.
- 35. – Tool used to create identifying labels.
- 38. Dissemination – The office role that involves sharing information internally and externally.
- 40. – The office function involving buying and selling.
- 41. – Machine used to print large diagrams or architectural plans.
- 43. Responsibility – Attitude of caring about society and community.
- 45. – Skill involving clear and effective exchange of information.
- 46. Control – The office function dealing with compliance with laws and regulations.
- 48. – Self-assurance when performing duties.
- 52. – Function related to organisational control and coordination.
- 54. – Skill required to perform basic mathematical tasks.
- 55. – Tool used to track days, weeks, and important events.
- 56. Office – An arrangement where employees work remotely using electronic tools.
- 58. – Machine used to destroy sensitive documents.
- 59. – Ergonomic factor that affects visibility and eye comfort.
- 61. Plan – A modular office layout without many walls.
- 63. Awareness – Understanding the importance of protecting the environment.
- 64. – Refers to the variety or number of positions on staff based on size and nature of a business.
- 65. – Factor determining how well a resource performs its intended function.
Down
- 1. Chart – A diagram that shows relationships, levels, and positions within a business.
- 2. – Device used to convert documents to digital format.
- 3. – Individuals whose needs must be met to maintain office effectiveness.
- 4. – Record of persons entering and leaving the organisation.
- 6. Tools – Digital software used to complete office tasks efficiently.
- 9. Processing – The function involving collection, processing and storage of information.
- 13. – Honesty and ethical behaviour in the workplace.
- 14. – Quality needed to handle difficult situations politely.
- 15. – Co-workers whose cooperation improves productivity.
- 16. – The function that ensures goods and services reach customers.
- 17. – Device used to protect documents with plastic covering.
- 21. – An enclosed or cellular office layout.
- 22. – Acceptance and appreciation of diversity.
- 25. – Personal attribute important for dealing with customers.
- 26. – Keeping authority, tasks, and decision-making in a central location.
- 29. – Ergonomic element ensuring comfort and correct posture.
- 31. – Shifting authority and tasks away from a central point.
- 34. Management – Skill involving planning and organizing tasks.
- 36. – Proper behaviour when answering and making calls.
- 37. – Duties and tasks assigned to employees as influenced by business size.
- 39. – The extent of computer hardware and software usage in an office.
- 42. Machine – Device used to fasten pages together into a booklet.
- 44. – Ergonomic factor related to the physical design and size of the workspace.
- 47. – One factor considered when choosing office equipment relating to speed of performance.
- 49. – Correct procedure for introducing visitors.
- 50. – Machine used to cut large quantities of paper.
- 51. – Placing employees in appropriate jobs based on skill and organisational need.
- 53. – Reception duty involving checking visitors before admitting them.
- 57. – Whether purchasing or renting resources is more practical.
- 60. – The office function responsible for creating goods and services.
- 62. – A common multifunction device for producing hard copies.