Across
- 3. Your ____of voice can relay to the customer whether you care or not
- 6. MV Transportation has ____ ____ for non-compliance with the ADA
- 10. ABC fire extinguishers are used on wood, liquids and ____ equipment
- 12. How do you contact to report an unsafe condition
- 13. MV Transportations most important asset
- 14. To look up TAP (Ticket Assistance Program)information, use the ____ ____
- 16. Safety ____ must be worn when walking around the yard
- 17. How often should the fire extinguishers be inspected
- 18. Dispatchers should ____ drivers DL's and medical cards when they report for duty
Down
- 1. The two types of sexual harassment are ____and hostile environment
- 2. Without exception, ____ are the root cause of most accidents
- 4. Current MV Transportation headquarters
- 5. Non-verbal ____says more than verbal does
- 7. MV Transportation mission statement is to be the standard of ____ in passenger transportation
- 8. ____is a state of lessoned awareness and increased sleepiness
- 9. A dispatcher should re-assign a driver route at ____ ____ time
- 11. Maximum time to keep someone on hold
- 15. How you perceive the customers need, may be different than the customers ____
- 19. A ____ indicated that a driver is either running hot or behind
