On Time Orders

2. This is when the Lab is out of the Lens/Frame and is unable to get it back in stock due to the warehouse being out of the product and waiting on a release date.
3. When a store calls in needing to know an ETA of the order?
4. This screen shows which lab the order was routed to.
6. This is when the order is delayed to an out.
7. This screen shows all of the scans for the order.
10. The Order was cancelled due to the frame is no longer available, and the Vision Center can trace the frame.
11. When an order has been shipped in optifacts, what is under the tray location?
12. When the order should be mailed out from the lab.

1. This is when the Lab has run out of the Lens/Frame and it will be ordered. This can take up to 5 -7 days.
2. This KB article is used when a store is calling about an invalid that was cancelled.
4. This is when an order is 10 days late or the 3rd remake.
5. This is shows how much the Vision Center was charged and can be printed from BOSS.
8. This may be a specialty lens or a lens that the Lab does not keep currently in Stock it needs to be ordered.
9. This is when a Vision Center calls in to report and issue with the order.
12. When the order is due to arrive at the Vision Center.