Only Incredible Customer Representative Knows!!

Edit Answers
12345678910111213141516
Across
  1. 2. transaction in which no physical goods are transferred from the seller to buyer.
  2. 5. perhaps the most prominent role of customer service agent
  3. 6. this is when customers become extension of your sales force
  4. 8. customer support is one of those jobs where you're never done.
  5. 11. somewhat related to impulse shoppers but less likely to make purchases.
  6. 15. Providing a quality product or service
  7. 16. also known as CX
Down
  1. 1. when customer first become aware of your brand
  2. 3. make up the bedrock of any business
  3. 4. the item offered for sale
  4. 7. someone who is sociable and great at forming relationship with other people.
  5. 9. the emotional type of customer
  6. 10. seeking best deal, period and most likely wont be swayed by upselling techniques
  7. 12. the voice of the customer in your company
  8. 13. a customer who's motto is "let's do it right now"
  9. 14. someone who buys goods or services