Ontario Works

3. Help offered to Customers in various forms.
7. What a Customer can file if they disagree with a decision.
11. Program providing financial and health support to eligible individuals with disabilities.
13. Financial assistance given to eligible Customers.
15. Type of benefit provided at Caseworker discretion to further support Customers.
16. Excess amount received that must be repaid.
17. Directing Customers to additional resources.
18. Criteria to qualify for Social Assistance.

1. Acronym for internal counselling support.
2. Benefit provided for Customers with specific medical nutritional needs.
4. Acronym for program to support Customers with first and last month's rent.
5. Local area where services are provided.
6. Person who assists Customers with their needs.
8. First point of contact at local office.
9. Plans outlining goals and steps for Customer success.
10. Reviewed first by the IBAU, and by IBC for follow-up.
12. The process of confirming Customer information and documents.
14. Assessment completed to determine if a Customer is employment referral ready.
19. Acronym for program supporting Customers with taxes and budgeting.