OOSPO

4. we want to ____ the customer that their product is worth the wait
6. we sent these when we are first assigned a ticket
8. we want to ____ the customers information when outbound dialing them
10. if follow up is needed then you will need to change this on the ticket
12. the skill 3 calls we take when they need help
13. We still do this on every call that we are able to make contact with a customer
15. Ticket resolution when there is a banner for select teams

1. What are these: Done, Decline, Duplicate and Canceled *hint* you select before closing the ticket
2. What you did to help the customer, must be done before closing the ticket
3. When a customer responds to a ticket, you get one of these to your gmail
5. we will want to stress that their ship date is an ____
7. we work on these during project time
9. What calls the customers for you, usually drops at the top of the hour
11. we have an awesome team chat on ____
14. Our awesome manager