OPC

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Across
  1. 3. A person or organization that has signed an official document
  2. 7. Travel _________ must be provided to the member no later than 7 days prior to departure
  3. 8. The second of clue 24 across
  4. 9. Where an agency can deposit its money and use it to pay bills, employees and overhead (2 words)
  5. 11. A Travel Agent (Business) is required to have this document and display it conspicuously in full view of customers
  6. 13. OPC has 4 main ________, the first being Information and Education
  7. 14. A piece of legislation passed by Parliament
  8. 15. Province in which OPC regulates consumer protection
  9. 17. Group of people who are responsible for making laws
  10. 18. Someone responsible for using the money in a trust to benefit someone else
  11. 19. The _____ ____ of Quebec oversees the aspect between customers and merchants (2 words)
  12. 20. Where an agency deposits money received from customers (2 words)
  13. 21. A license does NOT expire, yet must be ___________ annually.
  14. 22. Also known as The Compensation Fund for Customers of Travel Agents
  15. 23. The Justice Department's _______ is to ensure adherence to the rules of the law of Quebec...
  16. 24. A Travel COUNSELLOR is required to obtain this document AND provide it upon request
  17. 26. If tourist product sales amount to MORE than $5 million, a payment to FICAV is made ______ times a year
  18. 28. Drafted in connection with a law, and defines the application of that law
  19. 29. Individual Security can be paid by providing a policy from an insurance company, cash, or ______ _____ (2 words)
  20. 31. The _______ __________ supervises the drafting of the Acts and Regulations governing the work of travel agents (2 words)
  21. 32. The government entity responsible for the Consumer Protection Act (3 words)
Down
  1. 1. _____ ______ _____ handles cases in the amount of $15,000 or less (3 words)
  2. 2. The third of clue 24 across, meaning they "network" other agencies and talk
  3. 4. __________ ________ is similar to a bond. Agencies must pay a certain amount as financial coverage to protect consumers (2 words)
  4. 5. The amount of Security is determined by length of operation and ________ (amount of money received in sales)
  5. 6. ________ _________ Act; law intended to protect consumers (2 words)
  6. 10. The ______ ______ ________ _________ has 8 members appointed by the Ministry and meets at least 3 times a year to advise the Ministry on all legal matters (4 words)
  7. 12. _____________ to FICAV are paid by the travel agency customers
  8. 16. Relating to or used for punishment
  9. 25. Number of years a consumer has to make a claim from the date the initial deposit was made
  10. 27. A ____ _________ can occur anytime, even if the member is paid in full (2 words)
  11. 30. If the customer did not receive paid services and is NOT provided a refund, they may make a _____ with the court