Open and Close Alarms

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Across
  1. 2. when a business arms their system
  2. 3. the only schedule we are allowed to make changes in
  3. 6. when a closing signal is received
  4. 9. button you press to check next expected event
  5. 10. when a business disarms their system
  6. 12. an alarm we receive when a business arms outside of their scheduled hours
  7. 14. VIP partner with special instructions prior to handling open/close alarm
  8. 15. what we must have notated prior to handling the alarm
  9. 16. business is not closing or already close or no one is reached 2nd time we call
  10. 17. if a business is already open or an opening signal is received
Down
  1. 1. the business schedule provided to us showing open and closing times
  2. 4. an alarm we receive when a business disarms outside of their scheduled hours
  3. 5. when a business is not opening or we reach no contacts 2nd time we call
  4. 7. message from manager where we can partial clear immediately
  5. 8. informed of new closing time or we reach no one the first time we call
  6. 11. accounts where locations have more than one schedule such as a bank
  7. 13. when we reach no contacts the first time we call or we are informed of new opening time