Openings and Closings

2. An alarm we receive when a business opens outside of their scheduled hours
5. Message from a manager when the queue is busy and to pay close attention
8. When we reach no contacts the first time we call or we are informed of a new opening time
13. What we must have notated in the history before handling and full clearing open/close alarms
15. When a closing signal is received
17. Accounts where locations have more than one schedule such as a bank

1. The business schedule provided to us showing opening and closing times
3. VIP partner with special instructions prior to handling and full clearing open/close alarms
4. An alarm we receive when a business closes outside of their scheduled hours
6. When a business is not opening or we reach no contacts the 2nd time we call
7. The only schedule we are allowed to make changes in
9. Informed of new closing time or we reach no one the first time we call
10. When a business arms their system
11. Button you press to check next expected event
12. Business is not closing or is already closed or no one is reached the 2nd time we call
14. When a business disarms their system
16. If a business is already open or an opening signal is received