Operations

1. The movement of goods, services, information and money throughout the production process.
4. A financial measure of sales.
10. A method of production where a product is made to meet the exact requirements of the customer.
11. When employees focus on a limited number of tasks and become expert at them.
15. a desirable but not essential item.
16. The computing and communication systems used to exchange information with stakeholders.
17. the experience the customer gets when purchasing a good or service.
20. An approach to production that focuses on minimising waste
21. The process of gathering, analysing and processing data relevant to marketing decisions.
22. Stock is only ordered to meet customer orders.
23. The person who uses the product or service.
24. Involves selecting suppliers and establishing payment terms.

2. An approach to quality where everyone is focused on preventing errors and ensuring quality at each stage of production.
3. All the businesses and activities involved in providing a business with the materials and resources needed to create a good for sale.
4. A measure of the number of goods or services that are sold.
5. When a consumer gives up money in return for a good or service.
6. Buying and selling of goods online.
7. Dividing a market into different groups of needs and wants,
8. A method of production where items move continuously from one stage to the next.
9. A product that meets or exceeds customer expectations.
10. Extra stock is kept to fulfill additional demand or to protect against late deliveries.
12. The person who buys the product or service.
13. Something we must have to survive.
14. Buying or selling of goods using mobile, wireless devices.
18. The process of turning inputs into finished products.
19. Focusing on continuously improving production in a series of small steps.