Operations Management

1. Production that is more reliant on machinery.
3. A good or service that meets or exceeds customer expectations.
6. A production process where items flow along the production line in a continuous process.
8. The help and advice provided by a firm before, during and after a product is purchased.
11. Materials or Goods kept by a business for use in production or sale.
13. Part of the supply chain that handles the transport of resources.
14. How well a business minimises waste during the production process.
15. The act of buying goods or services from an external source.
16. Production A Japanese approach to production that aims to minimise waste.
18. Always holding extra stock for when or if it is needed.

2. The process of transforming inputs into goods and services that can be sold.
4. Production that is more reliant on employees.
5. Where everyone is focused on preventing errors occurring and ensuring quality at each stage of the production process.
7. Checking the quality of a product at the end of the production process.
9. A production process that makes one off items to meet individual customer needs.
10. Buying and selling online through mobile devices.
12. A Japanese concept that means continuous improvement.
17. A lean technique where a business holds no spare stock.