Operations Management

3. Focusing on continuously improving production in a series of small steps.
5. Checking the standard of a product at the end of the production process.
7. The person who uses the product or service.
9. The output of a worker in a particular period of time.
11. A measure of the number of goods or services that are sold.
12. A method of production where products are made to meet the exact requirements of the customer.
13. Maximising output with the minimum amount of input.
14. The person who buys the product or service.
16. a desirable but not essential item.
18. A product that meets or exceeds customer expectations.
19. When employees focus on a limited number of tasks and become expert at them.
21. Moving materials and finished products so that they get to the right place at the right time.
22. Spare inventory kept to fulfil additional demand or to protect against late deliveries.

1. Stock is only ordered, and products only made to meet customer orders.
2. Checking the quality of a product throughout the production process.
4. Something we must have to survive.
6. An approach to quality where workers treat each other as customers and everyone aims for zero defects
8. Involves selecting suppliers and establishing payment terms.
10. The entire network of companies, people, and activities involved in creating and delivering a product from its origin to the customer.
15. The process of turning inputs into finished products.
17. A method of production where items move continuously from one stage to the next.
20. production An approach to production that focuses on minimising waste