Across
- 4. Using mobile devices and apps to promote and sell products or services.
- 6. Where average cost increases as production increases.
- 7. The process of taking inputs and transforming them into outputs.
- 8. The treatment of customers before, during and after a purchase.
- 12. The process of choosing a supplier, purchasing goods and paying.
- 13. Total cost ÷ output
- 15. A decrease in average cost as production increases.
- 17. Where a firm gets other outside businesses to perform work for it.
- 18. The difference between costs and revenue; total revenue – total costs.
- 22. When a customer returns to a business rather than go to competitor.
- 25. Extra inventory in case of unforeseen shortages or increases in demand.
- 28. All the activities involved in getting a product or service to the customer.
- 29. Where employees’ concentrates on one activity and becomes good at it.
- 30. Japanese process of reducing waste in the production process.
- 31. Checking that takes place at the end of the production process.
- 33. What an individual must have in order to survive
- 34. Services provided once the customer has purchased a product.
- 35. The total quantity produced by a business over a period of time.
- 36. A method of continuously improving quality through small changes.
- 37. A product that meets or exceeds customer requirements.
- 38. A person employed to secretly assess the quality of goods or services.
- 39. Where stock is only ordered to fulfil orders received.
- 40. Extra stock is held to allow for delays or growth in demand.
- 41. How happy the customer is with how a business treated them.
- 42. The amount of output per worker in a period of time.
Down
- 1. Measures of how much output is being produced per unit of input
- 2. Products that businesses’ produce that are tangible.
- 3. ICT
- 5. An individual who takes risks to start a business.
- 9. A business that allows entrepreneurs to use its name and sell its products.
- 10. Where consumers desire a product and have the money to pay for it
- 11. A method of production where products are made individually.
- 14. Where large businesses can afford to invest in efficient machinery that reduces average costs.
- 16. The people who purchase a product or service from a business.
- 19. Producing a very large quantities of generic products.
- 20. A business culture with the aim of zero defects and getting it right first time.
- 21. Receiving a discount by buying in bulk.
- 23. Using the internet to promote and sell goods or services
- 24. An individual or group interested in the actions of a business.
- 26. The inputs needed for the production of a good or service.
- 27. Another word for stock.
- 30. The movement of inventory, goods, information and money along the supply chain.
- 32. The cost of the next best alternative foregone.