OPERATIONS MANAGEMENT

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Across
  1. 4. The amount by which revenue exceeds costs.
  2. 9. The sum of fixed costs and variable costs.
  3. 12. A business culture focused on continuous quality improvement.
  4. 13. A measure of output produced per worker or per unit of input.
  5. 14. The amount by which costs exceed revenue.
  6. 15. The concentration on a particular task or activity to improve efficiency.
  7. 17. Breaking production into separate tasks performed by different workers.
  8. 20. The income earned from selling goods or services.
  9. 22. The difference between the selling price of a product and the cost of bought-in materials.
  10. 26. The point where total revenue equals total costs.
  11. 27. Increases in average costs as a business becomes too large.
  12. 28. Costs that do not change with the level of output.
Down
  1. 1. The difference between current output and break-even output.
  2. 2. Producing a single unique product made to customer requirements.
  3. 3. Reductions in average costs as the scale of production increases.
  4. 5. The considerations that influence a business location decision.
  5. 6. Producing large quantities of standardised products continuously.
  6. 7. Basic facilities such as roads, ports and telecommunications.
  7. 8. Checking products during or after production for defects.
  8. 10. Producing a set number of identical products at one time.
  9. 11. The workforce available to a business.
  10. 16. The degree to which a product meets customer expectations.
  11. 18. Costs that change according to the level of output.
  12. 19. A system designed to prevent defects and ensure consistent quality.
  13. 21. The business function responsible for producing goods and services.
  14. 23. The place where a business chooses to operate.
  15. 24. The process of converting resources into goods and services.
  16. 25. Businesses that provide raw materials, components or services.