operations management

2. the percentage of a firm's total possible production level that is being reached
3. a system that aims to achieve or improve quality by organising every process to get the product 'right first time' and prevent mistakes ever happening
5. the amount of a product or service that consumers are willing and able to buy at any given price over a period of time
6. those features of a product or service that allow it to satisfy customers
8. when an organisation asks another business to make all or a part of its products
10. a process by which a firm improves its efficiency by cutting the scale of its operations

1. a culture of quality that involves all employees of a firm
4. the maximum total level of output or production that a business can produce in a given time period
7. a system that uses inspection as a way of finding any faults in the good or service being provided
9. the cost of producing 1 unit of output
11. the management of levels of raw materials, work in progress and finished goods in order to reduce storage costs while still meeting the demands of the customer