Across
- 5. People and equipment that perform the transformation
- 6. Promise by a business to repair or replace faulty goods
- 8. Ongoing systematic reduction of inefficiencies
- 9. Measure affecting how much of a product is made
- 11. Overall process converting inputs into outputs
- 14. Changes in customer demand over time
- 16. Chart showing timing and order of tasks
- 17. Final goods and services delivered to customers
Down
- 1. Resources that change during production, such as materials or information
- 2. Support provided before, during or after the sale
- 3. Making changes to correct problems
- 4. Arrangement of machines and equipment in the production facility
- 7. Designing tasks to match skills with job requirements
- 9. Degree of customer involvement in operations
- 10. Technique used to identify the longest required path through a project
- 12. Number of different models or types produced
- 13. Comparing actual performance to planned performance
- 15. Raw materials, information and customers entering the production process