OPM530 C5 QUALITY MANAGEMENT

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  1. 2. WE HAVE TO KNOW WHO ARE THE ___ OF QUALITY
  2. 5. DEFINE, MEASURE, ANALYSE, IMPROVE, CONTROL ___
  3. 6. ISO 9000 IS VERY ___ FOR GLOBAL MARKET PRACTICES BECAUSE IT EFFECT ALL STAKEHOLDERS
  4. 10. INCREASE SALES, REDUCE COST
  5. 12. A JAPANESE "WORD" BESIDES "TAGUCHI" IN TQM CONCEPT
  6. 17. ___ WAYS TO IMPROVE QUALITY AND PROFIT
  7. 18. ISO 9000 FOCUS ON ___ QUALITY MANAGEMENT PRINCIPLES
  8. 19. EXTERNAL ___ DETERMINE OUR QUALITY AND PROFITABILITY
  9. 20. "QUALITY ___" IS WHEN A TEAM OF EMPLOYEE OFTEN MEET TO SOLVE PROBLEMS
  10. 23. TWO WAYS TO MEASURE SERVICE QUALITY ARE INTANGIBLE DIFFERENCES AND ___
  11. 27. THE OVERALL BEST PRACTIVE IN TOTAL QUALITY MANAGEMENT
  12. 28. ___-BASED IS TO HAVE HELPFUL FEATURES AND GOOD PERFORMANCE
  13. 29. WE NEED TO REMEMBER THE ___ VIEWS OF QUALITY
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  1. 1. CUSTOMER DEMANDS AND LOOKS INTO A QUALITY ___
  2. 3. THE NEVER-ENDING CONTINUOUS IMPROVEMENT PLAN IS CALLED ___ MODEL
  3. 4. RELIABLE ___ LEAD TO FLEXIBLE/LOWER PRICE
  4. 7. REWORK ALSO KNOWN AS ___ LOGISTICS
  5. 8. THERE ARE 4 ___ OF ACTIVITIES (ORGANIZATIONAL PRACTICES, QUALITY PRINCIPLES, EMPLOYMENT FULFILLMENT, CUSTOMER SATISFACTION)
  6. 9. 3 OF THE MAIN COSTS OF QUALITY ARE INTERNAL AND THE OTHER 1 IS EXTERNAL ___
  7. 11. THE ___ IMPLICATIONS OF QUALITY
  8. 13. ___-BASED IS SPECIFIC THINGS CUSTOMERS CAN LOOK INTO
  9. 14. CONCEPT TO REDUCE DEFECT IS THE SIX ___
  10. 15. THERE ARE 4 MAIN ___ OF QUALITY
  11. 16. ___-BASED IS TO MAKE IT RIGHT THE FIRST TIME
  12. 17. THERE ARE SEVEN TYPES OF KNOWLEDGE ___ IN TQM
  13. 21. REDUCE THE ___ OF PRODUCT LIABILITY (BEING RETURNED)
  14. 22. QUALITY IS PRODUCT AND SERVICES THAT MEET CUSTOMER'S ___
  15. 24. THE ___ SYSTEM IN JUST IN TIME CONCEPT
  16. 25. NUMBER OF DETERMINANTS OF SERVICE QUALITY.
  17. 26. THE ___ CONCEPTS IN TOTAL QUALITY MANAGEMENT