Across
- 2. At this dunning stage, you are not allowed to offer KIV or offer installment
- 4. payment that can be offered if the customer has an overdue of $300 and above
- 7. extend the payment due date and avoid disruption if customer hasn't reached dunning stage
- 8. is under ____ status if account shows BAD01, WOF, FRD01
- 10. non-payment, customer's account will enter into _____ after 8 days from due date
- 14. number of times that you can put a customer's account to KIV in a year
- 15. able to make outgoing call , able to receive incoming call
- 16. This VAS will not be available if the customer is having installment
Down
- 1. of informing the customer that they have overdue /unpaid bills
- 3. line reconnection, customer has to ____ their mobile line by turning off/on to get the signal
- 5. Mode of payment that gives customers Free 100 SMS
- 6. Number of days allowable to extend KIV
- 9. line disruption that does not allow incoming/outgoing calls
- 11. able to receive calls and make outgoing calls, ETC is billed if within contract
- 12. system enhancement that allows customer to unbar/resume after making payment
- 13. This is required for line reactivation