Ops Fam Crossword Puzzle

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Across
  1. 2. Mode of payment that gives customers Free 100 SMS
  2. 4. total number of times a customer's account can be given KIV
  3. 7. At this dunning stage, you are not allowed to offer KIV or offer installment
  4. 9. for non-payment, customer's account will enter into _____ after 8 days from due date
  5. 14. to extend the payment due date and avoid disruption if customer hasn't reached dunning stage
  6. 15. after line reconnection, customer has to ____ their mobile line by turning off/on to get the signal
  7. 16. This VAS will not be available if the customer is having installment
Down
  1. 1. customer is under ____ status if account shows BAD01, WOF, FRD01
  2. 3. staggered payment that can be offered if the customer has an overdue of $300 and above
  3. 5. not able to receive calls and make outgoing calls, ETC is billed if within contract
  4. 6. mode of informing the customer that they have overdue /unpaid bills
  5. 8. unable to make outgoing call, able to receive incoming call
  6. 10. This is required for line reactivation
  7. 11. Number of days allowable to extend KIV
  8. 12. system enhancement that allows customer to unbar/resume after making payment
  9. 13. line disruption that does not allow incoming/outgoing calls