Orders Team Training Crossword Puzzle

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Across
  1. 3. What will you do with important links in Front that are added to the internal comments?
  2. 5. What word will you look for in the subject of the email when you email our customers?
  3. 6. If the customer wants to change the setting on an order that is currently in progress what button will you use?
  4. 8. Which tag will you add to the email if the customer is upset or needs to be escalated for any reason?
  5. 10. If a customer emailed in asking to change the address on their order to a HFPU which tag will you add to the email?
  6. 13. Is increasing the width of the shank considered a modification or a custom design?
  7. 14. What is the subject of the email that you will always email our manufacturers on?
  8. 17. If the customer has received their ring and would like to change the diamond and/ or the setting, which process will you initiate in DB?
  9. 19. What are the prewritten responses saved in Front called?
  10. 20. Which tag will need to be on the email for it to be in the Orders Team's inbox?
Down
  1. 1. Is adding melee to a setting that doesn't have melee considered a modification or a custom design?
  2. 2. Which group of diamond sellers does not rush their diamonds?
  3. 4. Which Front folder should you always review before logging off at the end of your shift?
  4. 7. Which payment method will DB not allow to be used twice on the same order?
  5. 9. What will you do with an email if we are waiting on a response from a manufacturer?
  6. 11. What does HFPU stand for?
  7. 12. What is the payment status called when we have received and successfully processed the customer's payment?
  8. 15. If the customer has received their ring and would like to change the ring size, which process will you initiate in DB?
  9. 16. What is the name of the Head of Customer Success - After Sales?
  10. 18. What is the name of the AI Generated signature that we use when emailing burning customers?