Organizing the firm

2. Organization is organized into relatively self-contained business units
3. Controls that tell employees exactly what to do and how
8. Decision making occurs throughout the organization, as "close to the action" as possible
10. Mechanisms that govern how employees act
13. The employees' values align with those of the organization's culture.
14. The unspoken "rules of the game" that help employees understand how to behave
15. Org structure that violates the "single chain of command" rule and employees have 2+ bosses

1. Decision making occurs at the top of the organization
4. Something the organization gains when employees focus on their expertise
5. People - often outsiders - tasked with overseeing the direction of the firm
6. Clear protocols for how employees should behave in certain situations
7. Individuals and organizers that affect or are affected by the firm's actions
9. All the rules, policies, and procedures established to ensure the firm is well-run and effective
11. Controls that define expected results
12. Organization groups employees based on their expertise