Across
- 3. Removal of a line of business but keeping the account active with other services.
- 6. Remove all lines of business.
- 11. is used to fix provisioning issues.
- 12. A geographical area used to determine the boundaries for local calling, billing, and assigning specific phone numbers, which can encompass multiple area codes
- 14. An operation with two or more persons handling incoming or outgoing calls
- 16. is the main tool used for provisioning and fallout for Next Gen (NG) customers.
- 17. is a tool to work, and manage tasks, brought in through various sources. CoPilot
Down
- 1. is a neutral third-party used to disperse and manage Spectrum’s number portability requests.
- 2. A telephone number owned by another provider that is transferred to Spectrum Voice service.
- 4. is a Pre-Install Service Delivery team
- 5. identifies service provider information on any telephone number.
- 7. is a tool used to view and monitor the status of a port order and to view the order history
- 8. is a positive order acceptance response and includes the date the losing/current carrier will release the number to port to the winning/new service provider.
- 9. is automatically generated by OSM and sent to Neustar on the LSR request.
- 10. refers to the records a service provider holds with information regarding a business’s account.
- 11. allows companies to port a telephone number for a customer within a rate system from one switch to anothe
- 13. is a portal tool that has various tabs to assist with account handling for all customers.
- 15. is a connected device that features a voice-enabled entertainment experience designed to make it easy for customers to find and enjoy their favorite streaming content – including Spectrum TV