Across
- 3. To verify clinic hours for each practice, you may locate this information in the _______.
- 6. You receive a call from a parent about their child who had oral surgery 2 days ago. Parent has questions for the provider. You then send a page to ____.
- 11. Parent calling this evening about patient who was discharged at this morning from inpatient hospital stay for new onset seizures. Prescription for Diazepam is still not at the pharmacy. In Cerner you see the patient was followed by the Red team. In Web OnCall, you must look under ________ _______ _____ to page the Red team. (3 words)
- 13. Calls for KU pediatric specialty clinics are processed and paged the same as any ___ specialty clinics.
- 15. When sending pages to any Children’s Mercy provider, you should include the ___ as well as the DOB for the patient.
- 16. A mother is calling with questions about her child’s ketogenic diet. You look in Web OnCall under _________ to page the ketogenic dietitian.
- 17. ________ ________ includes multiple clinics such as Boliver Family Care, Butterfield Park Pediatrics, Pleasant Hope Family and Stockton Family Medical. All who are paged by calling the hospital and asking for the on call doctor to be paged. (2 words)
- 20. This should never be left on a providers’ cell phone voicemail: ___
- 21. You are working evenings. A parent calls and is concerned that her child who pulled out her NG tube. What is the name of the provider you will page from this list in Web OnCall? ______ ______ (2 words- see photo in instructions)
- 22. Caller is requesting to speak with Dr. Britton Zuccarelli about their child’s increased seizure activity. You know that you must page ______ Pediatric Care.
Down
- 1. When paging an outside provider, the page is only secure if there is a field for _______ ____.
- 2. Parent calling about their infant who was just discharged last night from the Intensive Care Nursery at Children’s Mercy. Parent with questions about feeding schedule and you cannot find the information in Cerner. You must call the ICN _____ ______. (2 words)
- 4. There is NO “on call” schedule listed for this month for Pediatric Professionals. You will look at the PF-_________On_Call_Schedules Folder in Outlook for answers.
- 5. There is a great template to use when you page a PCP to a parent. The template can be cut and pasted into the “pages “channel to make sure you don’t forget any information. You can find the template in Team in the Pages channel by clicking on the _____ tab on the top.
- 7. Parent is calling after hours with questions about their child who is followed by the Colorectal Center and needs to speak with provider on call. In Web Oncall you will page _______.
- 8. You the nurse, may not relay any ________ from the provider to the family. The provider needs to call the family back.
- 9. What is missing from this page info: Dr. Kauffman Joco peds, Pt Bram Stoker DOB 3/26/2021, Parent: Pam, Please call parent: re: child seen today script not at pharmacy
- 10. When trying to page the ketogenic dietitian on call, you realize there is not a provider on call so now you page _________.
- 12. To expand the screen to show more dates in Web ON Call, click on ____ __ (2 words)
- 14. Patient discharged from hospital this morning. Parent is calling with follow up questions about patient. Followed by Bronze team while inpatient. In Web OnCall, you will page ____________.
- 18. Before paging any provider, it is always important to check the ______ banner bar at the top of the page in Web OnCall.
- 19. You look in Web OnCall for the provider on call for Leawood Pediatrics. However, there is no provider listed on call. You can locate the “After-Hours Provider Schedules” in the _____ channel in Teams
- 23. Parent is calling with an urgent question regarding their child’s visit at urgent care. You are unable to help and the urgent care is closed. You can page the Urgent Care _____ in Web OnCall.