Pain Point Analysis

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Across
  1. 6. What dealers want more of in GXP (11 letters)
  2. 7. A digital vehicle inspection (8 letters)
  3. 9. What dealers want to add to reservations (6 letters)
  4. 12. Slows things down, a source of dealer frustration (10 letters)
  5. 13. A digital assistant for service appointments (8 letters)
  6. 14. A feature for managing multiple departments (14 letters)
Down
  1. 1. A system for managing appointments (11 letters)
  2. 2. A quick way to find a customer (14 letters)
  3. 3. The goal of online scheduling (12 letters)
  4. 4. A service dealers want to offer (10 letters)
  5. 5. The opposite of lagging (6 letters)
  6. 8. What's needed for seamless RO creation (11 letters)
  7. 10. A system dealers use to manage their shops (3 letters)
  8. 11. Getting an appointment into an RO (7 letters)