Across
- 2. a joint federal and state program that helps cover medical costs for some people with limited income and resources.
- 6. The ______________ has a relationship with the insurance policy but is not the main owner. This person cannot direct make changes to an insurance policy.
- 8. Acknowledge, Introduce, Duration, Explain, and Thank.
- 9. Healthcare professional who provides ongoing care for a patient such as managing chronic care conditions, preventative care, and coordinating with specialist when needed.
- 11. Health Insurance Portability and __________________ Act
- 12. The person finically responsible for the patients' medical chart.
Down
- 1. the staff members title whose main focus is greeting patients when calling in and transferring the calls where they need to go. (Hint: These staff, on average, answer around 8,200 calls a month!)
- 3. The percentage of covered medical expenses you pay after meeting your deductible.
- 4. The secure system KRHC utilizes to mainstream the registration of scheduled appointments. This system allows patients to complete pre-visit registration ahead of time in the comfort of their own space and on their personal device.
- 5. data collected at registration that include age, gender, race, ethnicity, address, etc.
- 7. Access This Department is staff 24/7. The team is made up of 9 full time staff, 1 part time staff, 2 weekend staff, and 3 PRN staff.
- 10. the amount of money a patient is required to pay at the time of check in.