Across
- 6. data collected at registration that include age, gender, race, ethnicity, address, etc.
- 7. Health Insurance Portability and ______________ Act.
- 10. The person responsible for the patient's medical bills
- 11. The 24/7 staffed department made up of 15 team members.
- 12. Acknowledge, Introduce, Duration, Explain, and Thank.
Down
- 1. The staff members title whose main focus is greeting patients when calling in and transferring the calls where they need to go. (Hint: These staff, on average, answer around 8,200 calls a month!)
- 2. The ____________ has a relationship with the insurance policy but is not the sole owner of the plan. This person cannot directly make changes to the insurance policy.
- 3. The healthcare provider who provides ongoing care for a patient such as managing chronic care conditions, preventative care, and coordinating with specialist when needed.
- 4. The amount of money a patient is required to pay at the time of check in.
- 5. A joint federal and state program that helps cover medical costs for some people with limited income or resources.
- 8. The secure electronic system KRHC utilizes allowing patients to complete pre-visit check in prior to arrival in the comfort of their own space and on their own device.
- 9. The percentage of covered medical expenses you pay after meeting your deducible.