Patient-Centered Care

5. / Supporting patients to be involved in care at the level they choose.
6. / The "Doctor Knows Best" model where the patient is a passive recipient of care.
8. / The collaborative model where provider expertise meets patient values.
12. / Actions taken to honor and acknowledge a person’s dignity.
13. / The skill of seeing the world through the patient's eyes without judgment.
14. / Something you should always ask for before physically touching a patient for an exam.
15. / A communication method where you ask the patient to explain the plan in their own words.
17. / Including patients in hospital design, policy, and professional education.
18. / The respectful action you must take before entering a patient's room.
19. / The specific situation where a paternalistic model is appropriate to save a life.

1. / A formal framework for patients to participate in hospital quality and safety.
2. / The acronym for asking about Benefits, Risks, Alternatives, and doing Nothing.
3. / Use a sheet or gown to keep a patient covered during an examination.
4. / Keeping info private by angling screens away and storing files out of view.
6. / A patient who believes their only job is to "comply" or "obey."
7. / The "Golden Question" that focuses on patient goals: "What ____ to you?"
9. / The organization that created the "Be the Expert on You" strategy.
10. / To be patient-centered, you should avoid using complex medical ____.
11. Language / Using non-verbal cues like sitting down and eye contact to show you are present.
16. / A tool encouraging patients to ask: What is my problem? What do I do? Why is it important?