Across
- 2. Communication that has body language, tone, and eye contact
- 5. Nurses tone of voice
- 7. Keeping your cool
- 14. Recognizing that their beliefs can affect communication
- 15. Directing questions, feelings, and ideas back to the patience
- 16. Repeating back to the patient
- 18. Builds patient comfort
- 19. A nonverbal way to show care
- 20. Compassionate action
Down
- 1. Tell them it will be okay
- 3. Feelings
- 4. What patients do
- 6. Anything that disrupts communication
- 8. Fundamental Part
- 9. The physical space maintained between the nurse and the patient
- 10. How do you help Patience understand?
- 11. Vague conversation narrowed down to one topic
- 12. Allowing patients to process
- 13. Patient-centered communication
- 17. Understanding and validating patients feelings