Patient Experience

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Across
  1. 1. What part of CICARE is when we Exit with excellence, ensuring the patient is comfortable and knows the next steps.
  2. 5. What part of CICARE is when we respond to questions with empathy and address concerns promptly.
  3. 7. What part of CICARE is when we explain what you are going to do, why, and how long it will take.
  4. 10. What is the max amount of minutes a patient should be placed on hold before checking in?
  5. 11. What part of CICARE is when we ask for permission before acting and inquire about needs or concerns.
  6. 12. What part of CICARE is when we greet the patient with courtesy, using their preferred name and establishing rapport.
Down
  1. 2. What part of CICARE is when we state your name and role, and introduce other team members.
  2. 3. How many patient identifiers should we ask for?
  3. 4. When transferring to VMT, this type of handoff should happen?
  4. 6. what is our communication framework called?
  5. 8. How many questions are in the post call survey
  6. 9. What do we call it when there is a feedback from a patient about an office?