Patient Experience Trivia

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Across
  1. 2. When patients share a complaint, we should ________ for their experience
  2. 5. When patients make a complaint, never make it __________
  3. 7. We all want to be treated with respect and __________
  4. 10. When is it ok to walk pass a room with an active call light
  5. 12. When speaking to patients point your ______ toward their heart
  6. 13. Always be ____, it’s free
  7. 14. Caring Communication - point your heart and take a _____ when possible
  8. 16. Before we speak, we should do this with intention
Down
  1. 1. Always treat people the way ___ want to be treated
  2. 3. Who is responsible for patient experience
  3. 4. We must always treat each other and patients with __________
  4. 6. We should always show up to work with this type of attitude
  5. 8. We must always keep patients _________
  6. 9. At this distance in feet, acknowledge those around you with a smile
  7. 11. What does the “l” stand for in the acronym AIDET
  8. 14. We are all responsible for patient _________
  9. 15. At this distance in feet, say hello