Across
- 3. What every employee should do while speaking with patients
- 5. A type of dialysis that is administered via an artifical kidney machine
- 10. What PBS stands for
- 11. What PBS is founded on
- 12. Establishes and maintains requirements for our phone calls to ensure we provide the best service to our patients
Down
- 1. Leading dialysis provider
- 2. Federal law that protects PHI from being disclosed
- 4. Dialysis that uses the lining of your abdomen to filter blood
- 6. Helps prevent fraud and ensures we handle patient information safely
- 7. VP of PBS
- 8. Director of PBS
- 9. Dialer system used by PBS