PDS 12/14: Feedback and Emotional Intelligence

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Across
  1. 3. When admitting a mistake, apologize in a _____ manner.
  2. 5. Recognizing and understanding other people's emotions.
  3. 7. What begins on December 23rd?
  4. 10. Attempting to soften the feedback or make excuses for the negative behavior is called a _____.
  5. 12. A movement required to hang ornaments on the top of your Christmas tree (2 words, think kinesiology!).
  6. 13. Offering a _____ sends the message that you are learning from your mistakes.
  7. 14. _____ bells.
Down
  1. 1. Feedback should be based on _____.
  2. 2. Ms. Zhu's favorite holiday.
  3. 4. Feedback is most effective when it is delivered in a _____ manner.
  4. 6. _____ grip is required to wrap (and unwrap!) presents.
  5. 8. Admitting your mistake or mishandling demonstrates a high level of _____.
  6. 9. The ability to find common ground and build rapport with people to build networks and relationships (2 words).
  7. 11. Ms. Zhu's favorite Christmas scent (2 words).
  8. 13. The ability to control or redirect disruptive impulses and moods so that you suspend judgment and can think before acting (2 words).
  9. 15. How many reindeer does Santa have in the most famous song about a certain Christmas reindeer?
  10. 16. Direct language helps make it clear that you aren't complaining or making _____.