Penicuik Job Knowledge

2. It is a sackable offence for canvasser's confirmers to do this on phone.
4. What windows, doors, conservatories do if they are 10 years old or over.
8. Person who will call the bite you pass in order to try to make an appointment to go out the the customer's house, measure up and leave them with a quote.
11. What should be followed in order to guarantee success
13. Document which can be used to tally a canvasser's call dispositions/outcomes.
16. What will happen when a bite is passed
18. What canvassers are definitely not doing.
19. Another term for a pitch.

1. Grid showing records of all a canvasser's bites.
3. The most crucial part of the call
5. Number typed in after each call to indicate the outcome.
6. Someone who has bought their property/not a tenant.
7. Document which is completed showing details for customers who bite.
9. Responses which should be given when customers try to evade the questions or cut you dead.
10. when an appointment is made to go out and measure up at a customer's property in order to leave them with a quote.
12. When a customer shows a slight interest in upgrading.
14. When someone pays money to live in a bought property
15. Will get you fired if you do this to a customer.
16. local authority
17. When a "bite" customer is passed straight onto a confirmer without hanging up.