Across
- 1. as the workers may demand for higher salaries and company is unable to keep up with their demands
- 3. paid to salesperson, based on a percentage of sales they’ve made. The higher the sales, the more the pay. Although this will encourage salespersons to sell more products and increase profits, it can be very stressful for them because no sales made means no pay at all.
- 5. is when messages are sent through established channels using professional language. Eg: reports, emails, memos, official meetings.
- 6. This can take the form of recording (eg: meters fitted to TV screens to see what channels are being watched), watching (eg: counting how many people enter a shop), auditing (e.g.: counting of stock in shops to see which products sold well).
- 8. messages from managers to subordinates i.e. from top to bottom of an organization structure.
- 9. a democratic style would use two-way communication methods such as verbal mediums. An autocratic one would use notices and announcements.
- 10. the physical and mental efforts put in by the workers in the production process. The reward for labour is wage/salary
- 15. a scheme whereby a proportion of the company’s profits is distributed to workers. Workers will be motivated to work better so that a higher profit is made.
- 16. this can be defined as the proportion of total market sales achieved by one business. Increased market share can bring about many benefits to the business such as increased customer loyalty, setting up of brand image, etc.
- 19. if the message is very detailed, then written and visual methods will be used.
- 20. between people on the same level of an organization structure
- 22. a good or service essential for living. Examples include water and food and shelter.
- 24. they are a very important part of every business. They purchase and consume the goods and services that the business produces/ provides. Successful businesses use market research to find out customer preferences before producing their goods.
- 26. although these businesses do not aim to maximize profits, they will have to meet the profit target set by the government. This is so that it can be reinvested into the business for meeting the needs of the society
- 27. Different people will have different needs and wants from people in other countries, and so the product may not be successful in all countries
- 28. messages/feedback from subordinates to managers i.e. from bottom to top of an organization structure
- 29. additional amount paid to workers for good work
- 30. A group of people representative of the target market (a focus group) agree to provide information about a particular product or general spending patterns over time. They can also test the company’s products and give opinions on them.
Down
- 2. occurs between people on the same level of an organization structure.
- 4. if feedback is important, like for a quick query, then a direct verbal or written method will have to be used.
- 7. the risk taking ability of the person who brings the other factors of production together to produce a good or service. The reward for enterprise is profit from the business.
- 11. involves a message which does not require a feedback. Example: signs saying ‘no smoking’ or an instruction saying ‘deliver these goods to a customer’
- 12. The cost and prices may be lower or higher in different countries so businesses may not be able to sell the product at the price which will give them a profit
- 13. if worker(s) responsible for a particular task is absent, the entire production process may halt since nobody else may be able to do the task.
- 14. interviewer will have ready-made questions for the interviewee.
- 17. paid monthly or annually.
- 18. shares in the firm are given to employees so that they can become part owners of the company. This will increase employees’ loyalty to the company, as they feel a sense of belonging.
- 21. once a business has passed its survival stage it will aim for growth and expansion. This is usually measured by value of sales or output. Aiming for business growth can be very beneficial. A larger business can ensure greater job security and salaries for employees. The business can also benefit from higher market share and economies of scale.
- 23. this is the income of a business from its activities after deducting total costs. Private sector firms usually have profit making as a primary objective. This is because profits are required
- 25. is the process of collecting, analysing and interpreting information about a product.